Shipping & Delivery
Where do you ship from?
We will ship all products from our US warehouse. It usually takes 3~5 days to delivery.
Will my package be charged duties and taxes?
We ship all of our products from our warehouses to your home, we will handle the payment of taxes and duties and will include this pre-calculated amount in your total price during checkout.
The taxes and duties are calculated based on the standard rates set by the destination country’s customs. At times, the actual import fees might vary slightly from our calculations for various reasons. If this is the case and the actual charge exceeds our calculation, we will always bear the difference. However, if the amount charged ends up being less than the costs incurred, we will not reimburse the differences.
How long will it take for my order to arrive?It usually takes 3-5 working days by Express shipping after you place an order and complete payment. For Standard shipping, most orders will arrive within 5 days after payment is completed.
We are not liable for any shipping delays, nor loss of any kind caused by unforeseen and uncontrollable circumstances, such as unreachable recipients, invalid addresses, weather conditions that affect delivery, customs clearance delays, and so on. In these situations, Primevolve will try its best to notify customers of the delay, and if possible, make new delivery/collection arrangements with an estimated delivery date.
Please Note: Orders placed over the weekend or outside of business hours (9:00 AM - 5:30 PM CST Monday - Friday) will be shipped the following business day. Orders placed with expedited shipping after 2:30 PM CST are NOT shipped out same-day but will be shipped the next business day.
What should I do if I have found shipping damage or wrong items?
All Primevolve packages are sealed at the warehouse before they are shipped to you. Please check the packaging box and see if there are any signs of damage, or if the package has been opened during transit. If the box is damaged or any items are missing when you open the package, please contact our Primevolve Customer Service and we will help you troubleshoot the issue.
What happens if I gave the wrong delivery address?
Once the order has been shipped, we cannot change the delivery address. In the event of an order being delivered to an incorrect address, or cannot be delivered at all, we will inform you by email. The couriers will hold the package for 5 days, and you may contact Primevolve or our delivery partners to arrange for another delivery. If we do not hear from you within 5 days, the package will be returned to Primevolve and you’ll be responsible for the return shipping fees, which will be deducted from your refund of the product’s retail price. Meanwhile, the original shipping fees are not refundable.
What if the package was delivered to the wrong person?
Please contact our delivery partners or Primevolve Customer Support to get assistance.
How do I contact Primevolve if I have any questions?
Please email us at firstname.lastname@example.org. Thanks.